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Kathmandu, Chyasikot, Karyabinayak

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Technical Support-ISP

Job Specification:

  • Bachelor in computer engineering or computer related field
  • Max. 1 year of work experience in ISP is preferred
  • Technical understanding of internetworking technologies
  • Knowledge on MPLS technology is preferred
  • Strong written/verbal communication skills
  • Ability to work in a tight schedule
  • Flexible attitude towards work
  • Location: Hetauda, Itahari, Butwal

Job Description:

  • Responsible for round the clock monitoring of the network infrastructure
  • Detect and respond to alarms, open tickets, assist with troubleshooting as required
  • Resolve the issue by utilizing documented processes and run books
  • Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
  • Contribute to a daily activity report and support troubleshooting activities as required
  • Ensure ticket handover during shift changes in accordance to operations guidelines
  • Working on WAN link issue isolation

Application Details

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